PRIME SECURITY SERVICES LIMITED Our bespoke solutions tools help us find you the most effective and efficient security solutions for all your sites, tailored specifically to individual needs.

Our structured approach of defining the customers’ needs and expectations (Voice of the Customer) is achieved by providing excellent customer service. In order to both retain hard-won clients and to sustain competitive advantage, monitoring both actual and perceived client satisfaction in the services provided is a key aspect of our operation.

At Prime Security Services Limited, we recognise the fact that Clients are the ultimate judges in whether we do actually satisfy both their needs and expectations. Hence, we focus on good communications and contact to supplement in-house monitoring of contractual achievements. Our objective is to create respect from our clients in what we do, with the aim of enhancing loyalty because of the value of service and related support offered.

All of this starts upon initial contact, where we ensure that client needs are fully considered and addressed including any/all agreed Service Levels. This is supported by understanding our performance and how it relates to client satisfaction and ensuring there is a culture within the business related to targeting client satisfaction, within any respective cost restraints.

In Addition to this, Prime has a dedicated line to receive 24/7 Service Feedback for any shortcomings in the service delivery is taken very seriously, complaints are handled with full confidentiality and seriousness, Instant resolution is implemented within seconds which sets excellent examples for areas of improvement and contingency plans.

As an organisation, we also monitor contract retention rate and referrals that result from satisfied clients, as they also add to this topic. 

The company has produced a list of interested parties, their expectations, risks to the business of not conforming to their requirements, and actions required to reduce/eliminate risk.

We are an SIA approved Contractor; we are also ISO 9001:2015 and ISO 14001:2015 accredited. We have designed and implemented our policies and procedures to ensure we always fulfil all the legal and regulatory requirements.

As a responsible SIA ACS Company, we operate vetting procedures to ensure all our staff have the right to work in the United Kingdom, have no criminal record, and have relevant work experience which is checked as per the BS7858 standard.